Consumer Utilities Bureau:
Fighting Wrongly Charged Utility Bills

Welcome to Consumer Utilities Bureau - an independent organisation committed to helping householders to reclaim money for overcharged or wrongly charged utility bills. Our team of expert professionals has extensive experience in the utility industry, and we are dedicated to protecting the rights of householders.

We understand that utility bills can be complicated and confusing, and it's not uncommon for landlords or utility companies to make errors or overcharge householders. That's why we're here - to ensure that you're not paying more than you should be. Our mission is to provide you with exceptional service and optimal results, and we're committed to achieving that goal.

At the Consumer Utilities Bureau, we believe in fairness, honesty, and transparency. Our team works diligently to investigate and dispute any incorrect charges and fees on your behalf. We don't charge any fees unless we are successful in recovering funds for you. Our ultimate objective is to make sure you get the compensation you deserve.

If you believe you've been overcharged for your utilities, please don't hesitate to call us on 0800 368 8511 (9am-5:30pm Mon-Fri) or use our Contact Form. Our friendly and knowledgeable team is available to answer your questions and guide you through the process of reclaiming your funds.

Thank you for considering Consumer Utilities Bureau.

News Announcement

Consumer Utilities Bureau to process claims from Water Claims UK

We are pleased to announce that Consumer Utilities Bureau has agreed to process claims from the Water Claims Action Group (WCAG) the organisation that formerly operated the Water Claims UK brand and website.

This relates to the fact that millions of social housing tenants were wrongly made to pay their Council or Housing Association landlords for water services as part of their rent for many years. Legal precedents have since been set - including a breakthrough case against the London Borough of Southwark which led to compensation payments of more than £28 million to affected tenants in Southwark.

If you are or were a social housing tenant (named on the tenancy agreement) and were charged for water services as part of the rent you pay/paid to your Council or Housing Association Landlord, you may also be able to claim. It only takes a moment, so please click below to see if you qualify.

Please note: Any information you provide will of course be held safely and securely in accordance with our Privacy Policy

We remain committed to the same cause and we're evolving to meet your ever-changing needs.
We're a team of experts who are here to help you with all things utilities: water, electricity, gas or others. Whether you're having a problem with your bill, your service, or your provider, we're here to help you get it resolved.

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